Karlsruhe, Germany
Position Description
You will be part of our Team Infrastructure and Support and lead and oversee the day-to-day operations for all internal support topics. You will lead and instruct the other IT support specialists to select, implement, and oversee the systems and equipment used by the employees, including ticketing programs and any automated self-service tools.
You establish and enforce department policies, guidelines, and user support standards. You will also drive strategic planning and major initiatives.
This role requires an open and motivated individual who actively lives the service attitude and loves to help other employees. Leadership skills and good project management abilities will help to drive internal projects and standards.
For this role regular office presence in Karlsruhe is mandatory.
Responsibilities
- Help our Cinemo employees to work efficiently
- Manage and train IT Support Specialists
- Proactively help on 1st and 2nd level support cases on hardware and software issues
- On-prem service – Take care of our office equipment: Install, move, add or change existing installations like work desks, meeting room equipment or other IT-related peripherals in our office space
- Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
- Lead the roll-out, provisioning and inventory of internal devices (e.g. laptops, workstations and other peripherals) and ensure the compliance with the company rules
- Ensure an efficient work environment for our home-office and shared desk users
- Analyze help desk tickets and/or IT Service Survey data and establish internal service and process improvements
- Hands-on management of the small team of IT Support Specialists
- Drive company-internal projects related to IT support
- Collaboration with external partners and suppliers
Experience & Skills
- Bachelor’s degree or equivalent
- Proven experience in the IT support field on a heterogenous environment (Windows, Linux, MacOS)
- Very good operating system knowledge on Windows, Linux and MacOS – especially in solving user-problems
- Good knowledge in recent user applications and hardware
- Able to analyze problems and provide user-oriented solutions
- Dedicated to successful team management, continuous improvement and able to establish system environments and processes
- A natural collaborator and problem solver
- Good written and verbal English and German communication skills
- Likes to work in a multicultural, diverse and inclusive environment while embracing the Cinemo values of Respect, Innovation, Reliability and Speed
Cinemo is a global provider of highly innovative infotainment products that make every screen an opportunity. Its range of award-winning, fully integrated, low-footprint digital media offerings combine high performance with high quality and are truly system agnostic. Whether embedded, as mobile apps or through the cloud, Cinemo supports all digital media scenarios for any industry and any device. Its product portfolio is designed and built to deliver excellence, accelerate time to market, and lower TCO for its clients while creating digital media experiences that matter.
Founded in 2008, and with a strong history of industry firsts, Cinemo is the partner of choice for more than 40 market-leading OEMs and over 20 tier-1s. The company works with the top high-tech and consumer electronic companies as well as global music and video content providers. Cinemo’s global team of 200+ innovative thinkers from 35 nationalities continuously delivers groundbreaking innovation.