Senior IT Support Manager (f/m/d)






Position Description

You will be part of our Team Infrastructure and Support and lead and oversee the day-to-day operations for all internal support topics. You will lead and instruct the other IT support specialists to select, implement, and oversee the systems and equipment used by the employees, including ticketing programs and any automated self-service tools.
You establish and enforce department policies, guidelines, and user support standards. You will also drive strategic planning and major initiatives.
This role requires an open and motivated individual who actively lives the service attitude and loves to help other employees. Leadership skills and good project management abilities will help to drive internal projects and standards.

Regular office presence is mandatory in this role.


  • Help our Cinemo employees to work efficiently
  • Manage and train IT Support Specialists
  • Analyze help desk tickets and/or IT Service Survey data and establish internal service and process improvements
  • Diagnose and provide support on computer system problems, including repairing, servicing,  installing, training, and troubleshooting computer hardware, printers, and other peripherals.
  • Lead the roll-out, provisioning and inventory of internal devices (e.g. laptops, workstations and other peripherals) and ensure the compliance with the company rules
  • Proactively help on 1st and 2nd level support cases
  • Collaboration with external partners and suppliers 
  • Ensure an efficient work environment for our home-office and shared desk users

Experience & Skills

  • Bachelor’s degree or equivalent
  • Proven experience in the IT support field on a heterogenous environment (Windows, Linux, MacOS)
  • Very good operating system knowledge on Windows, Linux and MacOS – especially in solving user-problems
  • Dedicated to successful team management, continuous improvement and able to establish system environments and processes
  • A natural collaborator and problem solver
  • Demonstrated leadership and decision making skills

Cinemo is a fast paced, highly successful global company, a hidden champion, located at the heart of Karlsruhe (Germany), Budapest (Hungary) and Seoul (South Korea). With our team of 200+ international people, we are creating embedded and cloud software for the next generations of In-Vehicle Infotainment (IVI) systems. Our customers are top branded automotive companies around the world.
We are working to empower any device with media. We are growing fast, breathing innovation and customer centricity. For our team we need exceptionally talented, bright people with a drive to work hard for their customers, both internally and externally. If you would like to help us get our software and cloud services into every car, this is your chance to make history.