Seoul, Korea
Position Description
You will be part of our Department of Customer Project Management (CPM).
As Senior Customer Support Engineer you will work directly with our customers for the successful integration of our product portfolio. You will contribute to complex projects and have the opportunity to lead standard ones. You will work to ensure that Cinemo delivers customer projects according to agreed targets (scope, schedule, quality) and that the implementation complies with our standards.
As a Senior CSE, you will coordinate a team of Customer Support Engineers for Korea, represent them in the CPM Management team and be the first escalation-point for customers. You are supporting the recruitment- and onboarding-activities.
This role requires an energetic and motivated individual who works well in a fast-paced dynamic environment.
Responsibilities
Manage and deliver Customer Projects:
- Provide first-line technical customer support, analyse and solve customer issues
- Manage customer projects throughout the project life cycle, including planning, schedules, resource allocation, scope, risk and change management
- Plan, manage and test customer releases
- Proactively identify, prioritize and drive the resolution of project and customer issues
Lead Customer Support Engineers:
- Manage the team and be the first escalation point
- Participate in the recruitment and onboarding activities.
- Coach the team on best practices and problem solving
- Ensure that Cinemo processes are followed
- Contribute to improving our processes in the department
Experience & Skills
- A very good understanding of software engineering processes with complex technical issues
- Significant experience in a customer support role and in managing project execution
- Significant line management experience in a technical environment
- Very good experience of C and C++ programming languages, Android experience is a plus
- Well-organised with high attention to detail, self-motivated, proactive and able to work under minimal supervision
- Excellent communication and interpersonal skills for efficient collaboration with internal and external stakeholders and for managing the team members
- Proficiency in English and Korean
- Interest in next-generation multimedia
Cinemo is a global provider of highly innovative infotainment products that make every screen an opportunity. Its range of award-winning, fully integrated, low-footprint digital media offerings combine high performance with high quality and are truly system agnostic. Whether embedded, as mobile apps or through the cloud, Cinemo supports all digital media scenarios for any industry and any device. Its product portfolio is designed and built to deliver excellence, accelerate time to market, and lower TCO for its clients while creating digital media experiences that matter.
Founded in 2008, and with a strong history of industry firsts, Cinemo is the partner of choice for more than 40 market-leading OEMs and over 20 tier-1s. The company works with the top high-tech and consumer electronic companies as well as global music and video content providers. Cinemo’s global team of 200+ innovative thinkers from 35 nationalities continuously delivers groundbreaking innovation.