Karlsruhe
Position Description
You will be part of our Team Infrastructure and Support and one of the first contacts to solve day-to-day IT-related topics for our Cinemo employees. Helping employees with 1st and 2nd level support is to ensure smooth user experience in our office is your job. Therefore, you help to select, implement, and roll-out equipment for office and home-office usage.
You help to establish department policies, guidelines, and user support standards. You will guide and train employees in how to use our equipment and take care of user documentation and maintain the inventory of our IT equipment.
This role requires a very open and motivated individual who actively lives the service attitude and loves to help other employees.
Responsibilities
- Help our Cinemo employees to work efficiently
- Proactively solve 1st and 2nd level support cases on hard and software issues
- On-prem service – Take care of our office equipment: Install, move, add or change existing installations like work desks, meeting room equipment or other IT-related peripherals in our office space
- Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals
- Help to roll-out and provision internal devices (e.g. laptops, workstations, and other peripherals) to ensure the compliance with the company rules
- Ensure an efficient work environment for our home-office and shared desk users
- Teach and train users and help with the onboarding of new users in our company
Experience & Skills
- Experience in the IT support field on a heterogenous environment (Windows, Linux, MacOS)
- Good operating system knowledge on Windows, Linux and MacOS – especially in solving user-problems
- Good knowledge in recent user applications and hardware
- Able to analyze problems and provide user-oriented solutions
- A natural collaborator and problem solver with an addicted team-spirit
- Has good written and verbal English and German communication skills
Cinemo is a fast paced, highly successful global company, a hidden champion, located at the heart of Karlsruhe (Germany), Budapest (Hungary) and Seoul (South Korea). With our team of 200+ international people, we are creating embedded and cloud software for the next generations of In-Vehicle Infotainment (IVI) systems. Our customers are top branded automotive companies around the world.
We are working to empower any device with media. We are growing fast, breathing innovation and customer centricity. For our team we need exceptionally talented, bright people with a drive to work hard for their customers, both internally and externally. If you would like to help us get our software and cloud services into every car, this is your chance to make history.