Karlsruhe, Germany
Position Description
You will be part of our Team Infrastructure and Support and one of the first contacts to solve day-to-day IT-related topics for our Cinemo employees. Helping employees with 1st and 2nd level support is to ensure smooth user experience in our office is your job. Therefore, you help to select, implement, and roll-out equipment for office and home-office usage.
You help to establish department policies, guidelines, and user support standards. You will guide and train employees in how to use our equipment and take care of user documentation and maintain the inventory of our IT equipment.
This role requires a very open and motivated individual who actively lives the service attitude and loves to help other employees.
For this role regular office presence in Karlsruhe is mandatory.
Responsibilities
- Help our Cinemo employees to work efficiently
- Proactively solve 1st and 2nd level support cases on hard and software issues
- On-prem service – Take care of our office equipment: Install, move, add or change existing installations like work desks, meeting room equipment or other IT-related peripherals in our office space
- Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals
- Help to roll-out and provision internal devices (e.g. laptops, workstations, and other peripherals) to ensure the compliance with the company rules
- Ensure an efficient work environment for our home-office and shared desk users
Experience & Skills
- Experience in the IT support field on a heterogenous environment (Windows, Linux, MacOS)
- Good operating system knowledge on Windows, Linux and MacOS – especially in solving user-problems
- Good knowledge in recent user applications and hardware
- Able to analyze problems and provide user-oriented solutions
- A natural collaborator and problem solver with an addicted team-spirit
- Has good written and verbal English and German communication skills
- Likes to work in a multicultural, diverse and inclusive environment while embracing the Cinemo values of Respect, Innovation, Reliability and Speed
Cinemo is a global provider of highly innovative infotainment products that make every screen an opportunity. Its range of award-winning, fully integrated, low-footprint digital media offerings combine high performance with high quality and are truly system agnostic. Whether embedded, as mobile apps or through the cloud, Cinemo supports all digital media scenarios for any industry and any device. Its product portfolio is designed and built to deliver excellence, accelerate time to market, and lower TCO for its clients while creating digital media experiences that matter.
Founded in 2008, and with a strong history of industry firsts, Cinemo is the partner of choice for more than 40 market-leading OEMs and over 20 tier-1s. The company works with the top high-tech and consumer electronic companies as well as global music and video content providers. Cinemo’s global team of 200+ innovative thinkers from 35 nationalities continuously delivers groundbreaking innovation.