Remote
Tokyo, Japan
Position Description
You will be part of our Department of Customer Project Management (CPM). You will work across the whole project lifecycle, from technical presales to project implementation.
As a Field Engineer with strong core technical skills, you are involved in the technical presales activities with existing and new potential customers, in collaboration with the Solution Engineers.
You will also work with Project Leaders during the project implementation phase to resolve technical issues locally with customers. You act as the technical expert and transfer Cinemo product knowledge to customers. You collaborate closely with the Solution Engineering and the Customer Support teams, the software engineering departments and customer technical staff to ensure best positioning and integration of Cinemo’s portfolio in customer projects.
This role requires an energetic and motivated individual who works well in a fast-paced dynamic environment.
Responsibilities
- Provide guidance for customers about Cinemo’s product portfolio
- Translate customer use cases into Cinemo features, anticipate customer technical needs
- Provide technical documentation, datasheets and answer technical questions for specific products and projects
- Contribute to RFI-s, RFQ-s and Q&A sheets
- Act as interface between the customer and CPM for resolving technical matters locally in close collaboration with the Project Leader in charge of the project
- Depending on project need and issue urgency/complexity assist the customer in integrating the Cinemo SDK and debugging their software in relation to the implementation of Cinemo’s features
- Support Proofs of Concept and project implementation
Experience & Skills
- College/university degree
- Several years of professional experience in a comparable role, ideally in the automotive sector
- Sound knowledge of C and C++ programming languages and good understanding of software engineering processes with complex technical issues
- Significant experience with customer support : Enthusiasm for client interaction, a reliable partner, with a willingness to be present at the client’s location 50% of the time
- Excellent problem-solving skills
- Experience with embedded SW products and understanding of cloud technologies
- Self-motivated, proactive and able to work under minimal supervision
- Excellent communication and interpersonal skills for efficient collaboration with internal and external stakeholders
- Well-organised with high attention to detail
- Interest in next-generation multimedia
- Proficiency in English and Japanese
Cinemo is a global provider of highly innovative infotainment products that make every screen an opportunity. Its range of award-winning, fully integrated, low-footprint digital media offerings combine high performance with high quality and are truly system agnostic. Whether embedded, as mobile apps or through the cloud, Cinemo supports all digital media scenarios for any industry and any device. Its product portfolio is designed and built to deliver excellence, accelerate time to market, and lower TCO for its clients while creating digital media experiences that matter.
Founded in 2008, and with a strong history of industry firsts, Cinemo is the partner of choice for more than 40 market-leading OEMs and over 20 tier-1s. The company works with the top high-tech and consumer electronic companies as well as global music and video content providers. Cinemo’s global team of 200+ innovative thinkers from 35 nationalities continuously delivers groundbreaking innovation.