Customer Support Engineer & Project Leader (f/m/d)
Budapest, Hungary
Karlsruhe, Germany
Budapest, Hungary
Karlsruhe, Germany
Position Description
You will be part of our Department of Customer Project Management. As a Customer Support Engineer and Project Leader you will work directly with our customers for the successful integration of our product portfolio.
You will contribute to complex projects and have the opportunity to lead standard ones. You will work to ensure that Cinemo delivers customer projects according to agreed targets (scope, schedule, quality) and that the implementation complies with our standards.
This role requires an energetic and motivated individual who works well in a fast-paced dynamic environment.
Responsibilities
- Provide first-line technical customer support, analyse and solve customer issues
- Manage small-scale customer projects throughout the project life cycle, including planning, schedules, resource allocation, scope, risk and change management
- Plan, manage and test customer releases
- Proactively identify, prioritize and drive the resolution of project and customer issues
Experience & Skills
- Bachelor’s degree
- Understanding of software engineering processes with complex technical issues
- Significant experience in a similar role
- Experience in managing small-scale projects
- Very good knowledge of C and C++ programming languages
- Good Android experience is necessary
- Self-motivated, proactive and able to work under minimal supervision
- Excellent communication and interpersonal skills for efficient collaboration with internal and external stakeholders
- Well-organized with high attention to detail
- Interest in next-generation multimedia
- Proficiency in English
- Likes to work in a multicultural, diverse and inclusive environment while embracing the Cinemo values of Respect, Innovation, Reliability and Speed
Cinemo is a global provider of highly innovative infotainment products that make every screen an opportunity. Its range of award-winning, fully integrated, low-footprint digital media offerings combine high performance with high quality and are truly system agnostic. Whether embedded, as mobile apps or through the cloud, Cinemo supports all digital media scenarios for any industry and any device. Its product portfolio is designed and built to deliver excellence, accelerate time to market, and lower TCO for its clients while creating digital media experiences that matter.
Founded in 2008, and with a strong history of industry firsts, Cinemo is the partner of choice for more than 40 market-leading OEMs and over 20 tier-1s. The company works with the top high-tech and consumer electronic companies as well as global music and video content providers. Cinemo’s global team of 200+ innovative thinkers from 35 nationalities continuously delivers groundbreaking innovation.